Responsible Gaming

At CaptainsBet platform, gambling should always stay a form of entertainment, never a way to make money or a source of stress. Most players enjoy it without any issue, but for some, it can become difficult to control. This page explains how to stay in control, how to recognise a problem, and where to find support.

Our control tools

You can manage your gambling directly through your account or with the help of our support team:

Deposit limits: daily, weekly or monthly caps you set yourself;
Session reminders: alerts after a set amount of time playing;
Time-out: a short break when you need to step away;
Self-exclusion: closing access to your account for a longer period.

These tools cannot be reversed during the period you choose. To activate them, log in to your account or contact support@captainsbet.org.

Warning signs

It’s worth paying attention if you notice, in yourself or someone close to you:

Spending money on bets that was meant for essentials like rent, bills or food;
Chasing losses by betting more to try to win it back;
Hiding how much time or money is being spent on betting from family or friends;
Feeling anxious, irritable or low when not gambling.

Recognising a problem is the first step toward getting back in control.

Tips for staying in control

Don’t treat gambling as a source of income;
Set time and money limits, and stick to them;
Only gamble what you can afford to lose;
Avoid gambling under the influence of alcohol or when you’re feeling low;
Take regular breaks.

Protection of minors (18+)

Use of the platform is restricted to players aged 18 and over. We do not promote gambling to minors or vulnerable individuals. If you share a device, protect it with a password and consider parental control software to prevent minors from accessing gambling sites.

Where to find help

If gambling is affecting your life or the life of someone close to you, don’t face it alone. Talk to someone you trust and consider reaching out to:

A local doctor or health facility: for a referral to mental health support in your area;
Ghana’s Mental Health Authority (mha-ghana.com): information on mental health services available in Ghana;
Gambling Therapy: a free, international online support service for anyone affected by problem gambling. gamblingtherapy.org

For questions about your account, see our Terms and Conditions or our Contact Us page.

Last updated: July 2026